Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
ODO Service Desk
  1. ODO Service Desk
  2. Human Resources

Human Resources

Welcome! We're here to assist you with any Human Resources needs. Simply choose from the available options to raise a request.

Questions for HR

Send us a question or make a general request.

Required fields are marked with an asterisk*
Powered by Jira Service Management
{"xsrfToken":"9a5712d3f64d93989690a7252007f22aa6b85192_lout","branding":{"id":"11","key":"hr","name":"Human Resources","portalBaseUrl":"/servicedesk/customer/portal/11","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/11/24","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#0b3340","headerLinkHoverBGColor":"#0b3340","headerBadgeColor":"#0b3340"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/30136963-2686-45aa-8b6c-38aa3cd6c850/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDU3YjU3OC1kOTc2LTQ1NzktYWI5ZC01MTNkNmYwYWYzN2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMwMTM2OTYzLTI2ODYtNDVhYS04YjZjLTM4YWEzY2Q2Yzg1MCI6WyJyZWFkIl19LCJleHAiOjE3ODA5OTcyNDAsIm5iZiI6MTc4MDk5NjY0MH0.3LXJDlSX4cgUx-IaDBZNXqa6tRkXhrrQIosUHBMCQX8&client=c057b578-d976-4579-ab9d-513d6f0af37c&mode=fit","logoId":"30136963-2686-45aa-8b6c-38aa3cd6c850","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ODO Service Desk","sharedPortalName":"ODO Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ODO Service Desk","sharedPortalName":"ODO Service Desk","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the ODO Service Desk","sharedPortalName":"ODO Service Desk","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0583c3","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/94bc6eaa-de10-48ca-8a67-913f11e387a3/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDU3YjU3OC1kOTc2LTQ1NzktYWI5ZC01MTNkNmYwYWYzN2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0YmM2ZWFhLWRlMTAtNDhjYS04YTY3LTkxM2YxMWUzODdhMyI6WyJyZWFkIl19LCJleHAiOjE3ODA5OTcyNDAsIm5iZiI6MTc4MDk5NjY0MH0.p6bkFJIiqL99MlBWxgn5BbCOsLSTVGMRTVAuj0Dlg_s&client=c057b578-d976-4579-ab9d-513d6f0af37c&height=300&mode=fit","bannerMediaApiFileId":"94bc6eaa-de10-48ca-8a67-913f11e387a3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"11","key":"hr","projectId":10057,"serviceDeskId":11,"name":"Human Resources","description":"<p>Welcome! We're here to assist you with any Human Resources needs. Simply choose from the available options to raise a request.</p>","portalBaseUrl":"/servicedesk/customer/portal/11","reqTypes":[{"id":"178","name":"Change request","descriptionHtml":"","callToAction":"Change request","introHtml":"<p>Send a request to make changes to your information.</p>","icon":10528,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[53],"key":""},{"id":"179","name":"Questions for HR","descriptionHtml":"","callToAction":"Questions for HR","introHtml":"<p>Send us a question or make a general request.</p>","icon":10561,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[53],"key":""},{"id":"234","name":"Recruitment Request","descriptionHtml":"","callToAction":"Recruitment Request","introHtml":"<p>Submit a request for a new hire.</p>","icon":10529,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[53],"key":""},{"id":"180","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10539,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""}],"reqGroups":[{"id":53,"name":"General"}],"orderMapping":{"53":[234,178,179]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c50f15c0-311a-3070-a067-2d4d25a52882","appLinkName":"System Confluence","appLinkUrl":"https://onedayonly.atlassian.net/wiki","spaceKey":"HR","spaceName":"Human Resources","spaceUrl":"https://onedayonly.atlassian.net/wiki/spaces/HR","isServer":false},"labels":[],"projectKey":"HR","serviceDeskId":11,"kbLinkDomainURLs":["https://onedayonly.atlassian.net","https://internal.support.onedayonly.co.za"]},"createPermission":true,"portalAnnouncement":{"portalId":11,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HR","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDU3YjU3OC1kOTc2LTQ1NzktYWI5ZC01MTNkNmYwYWYzN2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTM1NTAzMTM2MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3ODA5OTc4NDAsIm5iZiI6MTc4MDk5NjY0MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.tYYVDwU_cciFAPXd-O-uoYu8YEGYUlyUCPI3oyj2FH8","targetCollection":"upload-user-collection-355031361","endpointUrl":"https://api.media.atlassian.com","clientId":"c057b578-d976-4579-ab9d-513d6f0af37c","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":179,"projectId":10057,"issueType":{"id":"10126","name":"Questions for HR"},"form":{"name":"Questions for HR","descriptionHtml":"","callToAction":"Questions for HR","intro":"<p>Send us a question or make a general request.</p>","instructions":"","icon":10561,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"What is your question or general request?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/11/create/179","requestValidateBaseUrl":"/servicedesk/customer/portal/11/validate/179","calendarParams":{"firstDay":1,"date":"2026-06-09T11:17:20+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c50f15c0-311a-3070-a067-2d4d25a52882","appLinkName":"System Confluence","appLinkUrl":"https://onedayonly.atlassian.net/wiki","spaceKey":"HR","spaceName":"Human Resources","spaceUrl":"https://onedayonly.atlassian.net/wiki/spaces/HR","isServer":false},"labels":[],"projectKey":"HR","serviceDeskId":11,"kbLinkDomainURLs":["https://onedayonly.atlassian.net","https://internal.support.onedayonly.co.za"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDU3YjU3OC1kOTc2LTQ1NzktYWI5ZC01MTNkNmYwYWYzN2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTM1NTAzMTM2MSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3ODA5OTc4NDAsIm5iZiI6MTc4MDk5NjY0MCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.tYYVDwU_cciFAPXd-O-uoYu8YEGYUlyUCPI3oyj2FH8","targetCollection":"upload-user-collection-355031361","endpointUrl":"https://api.media.atlassian.com","clientId":"c057b578-d976-4579-ab9d-513d6f0af37c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/11?xdm_e=https%3A%2F%2Finternal.support.onedayonly.co.za&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&userAccess=true&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI1ZjJlMDNiZGNhMjMwNDgzOTU3MWNlMjBlZTU1ZWI0OWM4NjA4MWRhNTY5N2M0OGMxNWFmZWNiY2E1ZTk5N2QyIiwiaXNzIjoiYzY3N2IzZmQtN2NhNi0zNGU0LThiNTYtMjE5YTU0MDY4NGMwIiwiY29udGV4dCI6e30sImV4cCI6MTc4MDk5NzU0MCwiaWF0IjoxNzgwOTk2NjQwfQ.Sx7moCbA2YISOi3xeLhYIGZH_pdgTwNhkQqxIbkHrRg\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImM2NzdiM2ZkLTdjYTYtMzRlNC04YjU2LTIxOWE1NDA2ODRjMCIsImNvbnRleHQiOnsibmF2Ijp7ImlzTmV3TmF2aWdhdGlvbiI6dHJ1ZX0sInVybCI6eyJkaXNwbGF5VXJsIjoiaHR0cHM6XC9cL29uZWRheW9ubHkuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvaW50ZXJuYWwuc3VwcG9ydC5vbmVkYXlvbmx5LmNvLnphIn0sImppcmEiOnsicHJvamVjdCI6eyJrZXkiOiJIUiIsImlkIjoiMTAwNTcifX19LCJleHAiOjE3ODA5OTc1NDAsImlhdCI6MTc4MDk5NjY0MH0.5u4cOryQ15YwxfkwKHKHS5-epuFmpOYF8yr0z3RgzVc\", \"structuredContext\": \"{\\\"nav\\\":{\\\"isNewNavigation\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://onedayonly.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://internal.support.onedayonly.co.za\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"HR\\\",\\\"id\\\":\\\"10057\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"HR\\\",\\\"project.id\\\":\\\"10057\\\",\\\"servicedesk.serviceDeskId\\\":\\\"11\\\",\\\"servicedesk.requestTypeId\\\":\\\"179\\\"}\",\n \"timeZone\":\"Africa/Johannesburg\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://internal.support.onedayonly.co.za\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=onedayonly","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"9a5712d3f64d93989690a7252007f22aa6b85192_lout","baseUrl":"https://internal.support.onedayonly.co.za/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://onedayonly.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c057b578-d976-4579-ab9d-513d6f0af37c","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"83b3d78a3efa41b095d284c99d2cbc54","siteDefaultLanguageTag":"en-GB","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://onedayonly.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}