{"xsrfToken":"c7efc9de25e0d152338560a0166dc743b316b3df_lout","branding":{"id":"2","key":"isd","name":"IT Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/30","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1c2836","headerLinkHoverBGColor":"#1c2836","headerBadgeColor":"#1c2836"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/30136963-2686-45aa-8b6c-38aa3cd6c850/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDU3YjU3OC1kOTc2LTQ1NzktYWI5ZC01MTNkNmYwYWYzN2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMwMTM2OTYzLTI2ODYtNDVhYS04YjZjLTM4YWEzY2Q2Yzg1MCI6WyJyZWFkIl19LCJleHAiOjE3MzUyOTkyNTMsIm5iZiI6MTczNTI5ODY1M30.7vy-KCkdElYfWXl0y0TlDpOZTrkTJvABV1WVpozqevI&client=c057b578-d976-4579-ab9d-513d6f0af37c&mode=fit","logoId":"30136963-2686-45aa-8b6c-38aa3cd6c850","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ODO Service Desk","sharedPortalName":"ODO Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ODO Service Desk","sharedPortalName":"ODO Service Desk","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the ODO Service Desk","sharedPortalName":"ODO Service Desk","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0583c3","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/94bc6eaa-de10-48ca-8a67-913f11e387a3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDU3YjU3OC1kOTc2LTQ1NzktYWI5ZC01MTNkNmYwYWYzN2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0YmM2ZWFhLWRlMTAtNDhjYS04YTY3LTkxM2YxMWUzODdhMyI6WyJyZWFkIl19LCJleHAiOjE3MzUyOTkyNTMsIm5iZiI6MTczNTI5ODY1M30.gpMLHGCqB571dQcr_yq6VqIQWs4q8oay5vOKMc3Ta84&client=c057b578-d976-4579-ab9d-513d6f0af37c&height=300&mode=fit","bannerMediaApiFileId":"94bc6eaa-de10-48ca-8a67-913f11e387a3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"isd","projectId":10006,"serviceDeskId":2,"name":"IT Service Desk","description":"<p>Submit an IT support request by selecting one of the provided options. We'll be happy to assist you with any issues you may be experiencing.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"163","name":"Employee Offboarding","descriptionHtml":"","callToAction":"Employee Offboarding","introHtml":"<p>Create a request to remove access for staff leaving</p>","icon":10526,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[60],"key":""},{"id":"14","name":"Employee Onboarding","descriptionHtml":"","callToAction":"Employee Onboarding","introHtml":"<p>Request access for employees.</p>","icon":10529,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[60],"key":""},{"id":"251","name":"Employee transfer","descriptionHtml":"<p>The Internal Staff Transfer Form is intended to streamline employee transfers between departments or roles within the organisation. It ensures that all relevant changes are communicated effectively and that the IT department makes the necessary updates to organisational systems.</p>","callToAction":"Employee transfer","introHtml":"<p>Streamline employee reassignments and ensure organisational systems are updated accordingly.</p>","icon":10528,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[60],"key":""},{"id":"232","name":"Hardware Procurement / Purchases","descriptionHtml":"","callToAction":"Hardware Procurement / Purchases","introHtml":"<p>Use this channel for purchasing or requesting new hardware, such as computers, peripherals, or other IT equipment. For issues with existing hardware, such as repairs or troubleshooting, please use the IT Support channel.</p>","icon":10470,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10470","groups":[69],"key":""},{"id":"20","name":"Incident or Service Request","descriptionHtml":"","callToAction":"Incident or Service Request","introHtml":"<p>Request help or report an issue.</p>","icon":10466,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[3],"key":""},{"id":"249","name":"Report an outage","descriptionHtml":"","callToAction":"Report an outage","introHtml":"<p>Widespread connection loss. i.e. RDP fails to connect to the host.</p>","icon":10533,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[3],"key":""},{"id":"248","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Visible damage or missing functionality. i.e. Computer Screen is cracked</p>","icon":10524,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[3],"key":""},{"id":"250","name":"Request access","descriptionHtml":"","callToAction":"Request access","introHtml":"<p>Access requests to services. i.e. User needs access to Olarm.</p>","icon":10525,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[3],"key":""},{"id":"233","name":"Software Procurement / Purchases","descriptionHtml":"","callToAction":"Software Procurement / Purchases","introHtml":"<p>Please use this channel for purchasing or procuring software licenses, subscriptions, or new software tools. If you need technical support, such as troubleshooting or installing existing software, please use the IT Support channel.</p>","icon":10479,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[69],"key":""},{"id":"288","name":"Dev Support question","descriptionHtml":"","callToAction":"Dev Support question","introHtml":"<p>Get answers or support from our team</p>","icon":10479,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10479","groups":[],"key":""},{"id":"165","name":"Email Requests","descriptionHtml":"","callToAction":"Email Requests","introHtml":"<p>Email Requests</p>","icon":10492,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10492","groups":[],"key":""},{"id":"287","name":"Task","descriptionHtml":"","callToAction":"Task","introHtml":"<p>A task is a specific piece of work to be done.</p>","icon":10511,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":3,"name":"Raise a support ticket"},{"id":69,"name":"Equipment Procurement / Purchases"},{"id":60,"name":"Employee Transition"}],"orderMapping":{"69":[232,233],"3":[20,248,249,250],"60":[14,251,163],"5":[14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c50f15c0-311a-3070-a067-2d4d25a52882","appLinkName":"System Confluence","appLinkUrl":"https://onedayonly.atlassian.net/wiki","spaceKey":"ISD","spaceName":"IT Service Desk","spaceUrl":"https://onedayonly.atlassian.net/wiki/spaces/ISD","isServer":false},"labels":[],"projectKey":"ISD","serviceDeskId":2,"kbLinkDomainURLs":["https://onedayonly.atlassian.net","https://internal.support.onedayonly.co.za"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ISD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDU3YjU3OC1kOTc2LTQ1NzktYWI5ZC01MTNkNmYwYWYzN2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyOTk4NTMsIm5iZiI6MTczNTI5ODY1M30.ocZ4QOn2TY6B_5sKjBohfSViWoZBpjpOLP2JMOS7uOY","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"c057b578-d976-4579-ab9d-513d6f0af37c","tokenDurationInMins":20}},"reqCreate":{"id":20,"projectId":10006,"form":{"name":"Incident or Service Request","descriptionHtml":"","callToAction":"Incident or Service Request","intro":"<p>Request help or report an issue.</p>","instructions":"","icon":10466,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary of request","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please elaborate on the problem or issue with as much detail as you can provide.","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"select","jiraFieldType":"priority","fieldId":"priority","fieldConfigId":"","label":"Priority","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"1","label":"Highest","selected":false,"children":[]},{"value":"2","label":"High","selected":false,"children":[]},{"value":"3","label":"Medium","selected":true,"children":[]},{"value":"4","label":"Low","selected":false,"children":[]},{"value":"5","label":"Lowest","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"radio","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:radiobuttons","fieldId":"customfield_10062","fieldConfigId":"10167","label":"Office Location","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10122","label":"HQ","selected":false,"children":[]},{"value":"10123","label":"JHB DC","selected":false,"children":[]},{"value":"10124","label":"CPT DC","selected":false,"children":[]}],"noneOptionRequired":false},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please attach an image or file to provide a visual aid to help explain the situation.","descriptionHtml":"<p>Please attach an image or file to provide a visual aid to help explain the situation.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/20","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/20","calendarParams":{"firstDay":1,"date":"2024-12-27T13:24:13+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c50f15c0-311a-3070-a067-2d4d25a52882","appLinkName":"System Confluence","appLinkUrl":"https://onedayonly.atlassian.net/wiki","spaceKey":"ISD","spaceName":"IT Service Desk","spaceUrl":"https://onedayonly.atlassian.net/wiki/spaces/ISD","isServer":false},"labels":[],"projectKey":"ISD","serviceDeskId":2,"kbLinkDomainURLs":["https://onedayonly.atlassian.net","https://internal.support.onedayonly.co.za"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDU3YjU3OC1kOTc2LTQ1NzktYWI5ZC01MTNkNmYwYWYzN2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDA2IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUyOTk4NTMsIm5iZiI6MTczNTI5ODY1M30.ocZ4QOn2TY6B_5sKjBohfSViWoZBpjpOLP2JMOS7uOY","targetCollection":"upload-project-10006","endpointUrl":"https://api.media.atlassian.com","clientId":"c057b578-d976-4579-ab9d-513d6f0af37c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/2?xdm_e=https%3A%2F%2Finternal.support.onedayonly.co.za&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiI2MjE5Y2NiZDIxNDZjYTlkYjg0OWMwY2U4ZDg0NzY2Zjc4MzZjYzU2MDFhODVlNjM4NmQzZWEyNTY0YTY3NGYzIiwiaXNzIjoiYzY3N2IzZmQtN2NhNi0zNGU0LThiNTYtMjE5YTU0MDY4NGMwIiwiY29udGV4dCI6e30sImV4cCI6MTczNTI5OTU1MywiaWF0IjoxNzM1Mjk4NjUzfQ.wya4_NpXqr_an-LU2P0Ql8iQax7eKULaOu5H575v0Hc\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImM2NzdiM2ZkLTdjYTYtMzRlNC04YjU2LTIxOWE1NDA2ODRjMCIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvb25lZGF5b25seS5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9pbnRlcm5hbC5zdXBwb3J0Lm9uZWRheW9ubHkuY28uemEifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IklTRCIsImlkIjoiMTAwMDYifX19LCJleHAiOjE3MzUyOTk1NTMsImlhdCI6MTczNTI5ODY1M30.RrGuLlj0ct9Gec-2rv1mT0vq_8_V-F_0iFrUMU_zags\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://onedayonly.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://internal.support.onedayonly.co.za\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ISD\\\",\\\"id\\\":\\\"10006\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ISD\\\",\\\"project.id\\\":\\\"10006\\\",\\\"servicedesk.serviceDeskId\\\":\\\"2\\\",\\\"servicedesk.requestTypeId\\\":\\\"20\\\"}\",\n \"timeZone\":\"Africa/Johannesburg\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://internal.support.onedayonly.co.za\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}