{"xsrfToken":"994d2b1493afd6ab584cfcda277beadf651ba2d3_lout","branding":{"id":"5","key":"oasd","name":"ODO Admin Service Desk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/5","theme":{"headerBGColor":"#2e91cb","headerLinkColor":"#ffffff","headerLinkHoverColor":"#1d4a66","headerLinkHoverBGColor":"#1d4a66","headerBadgeColor":"#1d4a66"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/30136963-2686-45aa-8b6c-38aa3cd6c850/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDU3YjU3OC1kOTc2LTQ1NzktYWI5ZC01MTNkNmYwYWYzN2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMwMTM2OTYzLTI2ODYtNDVhYS04YjZjLTM4YWEzY2Q2Yzg1MCI6WyJyZWFkIl19LCJleHAiOjE3MzUzMDEwOTgsIm5iZiI6MTczNTMwMDQ5OH0.iWwBU_ONJY0s0iYZ1V6SKy5vP95C0mZU5OlL4JMGAUo&client=c057b578-d976-4579-ab9d-513d6f0af37c&mode=fit","logoId":"30136963-2686-45aa-8b6c-38aa3cd6c850","isLogoAvailable":true,"helpCenterTitle":"Welcome to the ODO Service Desk","sharedPortalName":"ODO Service Desk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the ODO Service Desk","sharedPortalName":"ODO Service Desk","localeDisplayName":"English (United States)"},"en-GB":{"helpCenterTitle":"Welcome to the ODO Service Desk","sharedPortalName":"ODO Service Desk","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-GB","userLanguageTag":"en-GB","portalThemeColor":"#0583c3","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/94bc6eaa-de10-48ca-8a67-913f11e387a3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDU3YjU3OC1kOTc2LTQ1NzktYWI5ZC01MTNkNmYwYWYzN2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjk0YmM2ZWFhLWRlMTAtNDhjYS04YTY3LTkxM2YxMWUzODdhMyI6WyJyZWFkIl19LCJleHAiOjE3MzUzMDEwOTgsIm5iZiI6MTczNTMwMDQ5OH0.YId8UEJWSOA-3Y7WuOswHf-K50qDlIA9Pd1WimfIBBE&client=c057b578-d976-4579-ab9d-513d6f0af37c&height=300&mode=fit","bannerMediaApiFileId":"94bc6eaa-de10-48ca-8a67-913f11e387a3","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"oasd","projectId":10035,"serviceDeskId":5,"name":"ODO Admin Service Desk","description":"<p>You can raise a request for ODO Admin Service Desk using the options provided</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"82","name":"Change Request","descriptionHtml":"","callToAction":"Change Request","introHtml":"<p>Any UI or Functional change to ODO Admin pages</p>","icon":10544,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[21],"key":""},{"id":"80","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"<p>To be used only for emergencies requiring all hands on deck</p>","icon":10533,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[21],"key":""},{"id":"81","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"<p>General issue like SKU, Cost Price or Product Name change</p>","icon":10561,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","groups":[21],"key":""},{"id":"67","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10539,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"59","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10530,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[],"key":""},{"id":"60","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10531,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10531","groups":[],"key":""},{"id":"58","name":"Get IT help","descriptionHtml":"","callToAction":"Get IT help","introHtml":"<p>Get assistance for general IT problems and questions.</p>","icon":10553,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[],"key":""},{"id":"74","name":"Investigation","descriptionHtml":"","callToAction":"Investigation","introHtml":"","icon":10562,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"78","name":"New","descriptionHtml":"","callToAction":"New","introHtml":"<p>Any SKU or Cost price or service request related issues</p>","icon":10562,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"64","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10528,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"77","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"","icon":10562,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"76","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>For special use cases</p>","icon":10562,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"69","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10533,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10533","groups":[],"key":""},{"id":"70","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10524,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10524","groups":[],"key":""},{"id":"63","name":"Request a new account","descriptionHtml":"","callToAction":"Request a new account","introHtml":"<p>Request a new account for a system.</p>","icon":10529,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10529","groups":[],"key":""},{"id":"62","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10525,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[],"key":""},{"id":"66","name":"Request new hardware","descriptionHtml":"","callToAction":"Request new hardware","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10562,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""},{"id":"65","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10559,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10559","groups":[],"key":""},{"id":"61","name":"Set up VPN to the office","descriptionHtml":"","callToAction":"Set up VPN to the office","introHtml":"<p>Want to access work stuff from outside? Let us know.</p>","icon":10538,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[],"key":""},{"id":"79","name":"SKU Issue","descriptionHtml":"","callToAction":"SKU Issue","introHtml":"","icon":10562,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10562","groups":[],"key":""}],"reqGroups":[{"id":21,"name":"ODO Admin"}],"orderMapping":{"17":[77],"21":[81,82,80],"18":[79,78],"15":[58,61,63,69,70],"16":[58,65,66,68,70],"19":[69,70]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c50f15c0-311a-3070-a067-2d4d25a52882","appLinkName":"System Confluence","appLinkUrl":"https://onedayonly.atlassian.net/wiki","spaceKey":"OASD","spaceName":"ODO Admin Service Desk","spaceUrl":"https://onedayonly.atlassian.net/wiki/spaces/OASD","isServer":false},"labels":[],"projectKey":"OASD","serviceDeskId":5,"kbLinkDomainURLs":["https://onedayonly.atlassian.net","https://internal.support.onedayonly.co.za"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"OASD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDU3YjU3OC1kOTc2LTQ1NzktYWI5ZC01MTNkNmYwYWYzN2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUzMDE2OTgsIm5iZiI6MTczNTMwMDQ5OH0.MDrYpTUMda0Cj4rl7RMmnEd3m6CPCVtES3WOHBKWytQ","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"c057b578-d976-4579-ab9d-513d6f0af37c","tokenDurationInMins":20}},"reqCreate":{"id":81,"projectId":10035,"form":{"name":"Service Request","descriptionHtml":"","callToAction":"Service Request","intro":"<p>General issue like SKU, Cost Price or Product Name change</p>","instructions":"","icon":10561,"iconUrl":"https://internal.support.onedayonly.co.za/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10561","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please ensure old and new values are provided","descriptionHtml":"<p>Please ensure old and new values are provided</p>","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"duedate","jiraFieldType":"duedate","fieldId":"duedate","fieldConfigId":"","label":"Due date","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":true,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/81","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/81","calendarParams":{"firstDay":1,"date":"2024-12-27T13:54:58+0200","useISO8601WeekNumbers":true,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"c50f15c0-311a-3070-a067-2d4d25a52882","appLinkName":"System Confluence","appLinkUrl":"https://onedayonly.atlassian.net/wiki","spaceKey":"OASD","spaceName":"ODO Admin Service Desk","spaceUrl":"https://onedayonly.atlassian.net/wiki/spaces/OASD","isServer":false},"labels":[],"projectKey":"OASD","serviceDeskId":5,"kbLinkDomainURLs":["https://onedayonly.atlassian.net","https://internal.support.onedayonly.co.za"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJjMDU3YjU3OC1kOTc2LTQ1NzktYWI5ZC01MTNkNmYwYWYzN2MiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDM1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUzMDE2OTgsIm5iZiI6MTczNTMwMDQ5OH0.MDrYpTUMda0Cj4rl7RMmnEd3m6CPCVtES3WOHBKWytQ","targetCollection":"upload-project-10035","endpointUrl":"https://api.media.atlassian.com","clientId":"c057b578-d976-4579-ab9d-513d6f0af37c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:jsd-status-page__sd-portal-header-create_request","name":"sd-portal-header","html":"<div class=\"ap-container\" id=\"ap-jsd-status-page__sd-portal-header-create_request\">\n\n <div class=\"ap-content \" id=\"embedded-jsd-status-page__sd-portal-header-create_request\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"jsd-status-page\",\n \"uniqueKey\":\"jsd-status-page__sd-portal-header-create_request\",\n \"key\":\"sd-portal-header-create_request\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.create_request\", \"title\":\"sd-portal-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net/portal-header/5?xdm_e=https%3A%2F%2Finternal.support.onedayonly.co.za&xdm_c=channel-jsd-status-page__sd-portal-header-create_request&cp=&xdm_deprecated_addon_key_do_not_use=jsd-status-page&lic=none&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiIxYmY0YjM5MTFiNzg0YmRjYTRkNWUyYmU3ZWM5MzEzODczNWQ4NTA3ZmZlNDgzNWI5Nzc1OWNjMTdmZGU1NmJjIiwiaXNzIjoiYzY3N2IzZmQtN2NhNi0zNGU0LThiNTYtMjE5YTU0MDY4NGMwIiwiY29udGV4dCI6e30sImV4cCI6MTczNTMwMTM5OCwiaWF0IjoxNzM1MzAwNDk4fQ.8kWpwEi1T-6apq-Y5WLCcAYB3BpEWWe4oW_YaXfQT2I\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6ImM2NzdiM2ZkLTdjYTYtMzRlNC04YjU2LTIxOWE1NDA2ODRjMCIsImNvbnRleHQiOnsidXJsIjp7ImRpc3BsYXlVcmwiOiJodHRwczpcL1wvb25lZGF5b25seS5hdGxhc3NpYW4ubmV0IiwiZGlzcGxheVVybFNlcnZpY2VkZXNrSGVscENlbnRlciI6Imh0dHBzOlwvXC9pbnRlcm5hbC5zdXBwb3J0Lm9uZWRheW9ubHkuY28uemEifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6Ik9BU0QiLCJpZCI6IjEwMDM1In19fSwiZXhwIjoxNzM1MzAxMzk4LCJpYXQiOjE3MzUzMDA0OTh9.PZWkDhFvu7IOZKSrdSpQdwCGB_P2JJCJ9W5oJY9UJpQ\", \"structuredContext\": \"{\\\"url\\\":{\\\"displayUrl\\\":\\\"https://onedayonly.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://internal.support.onedayonly.co.za\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"OASD\\\",\\\"id\\\":\\\"10035\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"OASD\\\",\\\"project.id\\\":\\\"10035\\\",\\\"servicedesk.serviceDeskId\\\":\\\"5\\\",\\\"servicedesk.requestTypeId\\\":\\\"81\\\"}\",\n \"timeZone\":\"Africa/Johannesburg\",\n \"origin\":\"https://jsd-status-page.us-west-1.prod.public.atl-paas.net\",\n \"hostOrigin\":\"https://internal.support.onedayonly.co.za\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}